Cancellation & Refund Policy

Cancel any time in account settings. Cancellation is immediate and stops the next renewal; your premium access continues until the end of the period you already paid for. No fee, no retention call, no email required.

• Duplicate or accidental charges.
• A billing error on our side, or a charge after a confirmed cancellation.
• A creator stops publishing, is suspended or is removed mid-period — the unused portion is refunded automatically.
• Premium content you paid for was unavailable due to a Capprly outage or defect for a material part of the period.
• Unauthorised use of your payment method, once verified.

• Losing picks, a losing month or disappointing results — picks are opinions and outcomes are never guaranteed.
• Forgetting to cancel before a renewal you were notified about, beyond the goodwill window below.
• Accounts terminated for fraud, scraping, chargeback abuse or terms violations.

If you cancel within 48 hours of a renewal and have not viewed any premium pick in that period, contact support@capprly.com and we will refund the renewal in full.

Email support@capprly.com from your account address with the charge date. We respond within 3 business days. Approved refunds return to the original payment method and typically appear within 5–10 business days.

Please contact us before opening a card dispute — it is faster. When a dispute is opened, premium access is suspended while it is investigated, and we provide the payment processor with the account, access and cancellation records relevant to the charge.